Refund Policy

Your satisfaction is important to us. We understand that sometimes things may not go as planned, and we’re here to help make the refund process fair and straightforward.

Eligibility for Refunds

• Refunds are available for products that are defective, damaged, or not as described upon delivery.
• If you receive the wrong item, please notify us immediately for a quick resolution.
• Requests for refunds must be made within 7 days of receiving your order.
• Products must be unused, in original condition, and include all packaging and receipts.

How to Request a Refund

To request a refund, please contact us at hello@arrysanalifestylemart.com or call +63 920 893 5742. Provide your order number and a brief explanation of the issue, along with photos if applicable.

Refund Process

• Our team will review your request and respond within 2 business days.
• If approved, we’ll guide you through the return or exchange process.
• Refunds are processed through your original payment method once your return is confirmed.
• We do not refund shipping fees unless the error was on our part.

Exceptions

• Health and wellness items (such as supplements and personal care products) cannot be refunded once opened, except in the case of manufacturing defects.
• Sale and clearance items are final and not eligible for refund.